This policy explains how VicRoute Driving School (“Vic Route”, “we”) collects, uses, shares and protects personal information when you use vicroute.com.au, book a lesson, or work with us as an instructor. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who This Policy Covers

• Students and learners who search for instructors, book lessons, register for a free lesson or use the student login.
• Instructors who apply through “Become an Instructor” or are listed on the site.
• Visitors who browse the site, read our guides, use the practice quizzes or contact us.

2. Information We Collect

What we collect depends on which part of the site or service you use.

Feature	Information collected	Why
Find a Driving Instructor (suburb or postcode, transmission)	Suburb or postcode, transmission preference, approximate location	Match you with local instructors
Book Lesson and Pricing	Name, phone, email, address or pick-up suburb, lesson preferences, payment details	Schedule lessons and take payment
Student Login	Account details, lesson history, bookings, messages	Run your student account
Free Driving Lesson registration	Name, contact details, licence or permit status	Offer and manage the free lesson
Become an Instructor	Name, contact details, instructor licence and accreditation, vehicle details, service areas, photo and bio	Assess, verify and list instructors
Contact and enquiry forms	Name, email, phone, message	Reply to you
Reviews and ratings	Review text, name or initials, lesson details	Show instructor feedback
Learning resources and quizzes	Quiz results and pages viewed	Improve our learning content
General site use	IP address, device, browser, pages viewed, cookies	Security and site performance

Where needed to teach you safely, we also collect:

• Identity data: full name, date of birth and gender.
• Licensing data: learner permit or licence number, expiry date and any conditions.
• Health data: medical conditions or eyesight requirements that affect safe driving. This is sensitive information, so we collect it only with your consent and only where needed for safety.

We collect this information directly from you through the site, phone, email, SMS, social media and forms completed at your first lesson. We may also receive limited details from your instructor about lessons you have taken.

3. How We Use Your Information

We use personal information only for purposes related to running driving lessons and the site:

• Match you with instructors and schedule, change or cancel lessons and VicRoads test bookings.
• Check your eligibility to drive on Victorian roads.
• Process payments and issue receipts.
• Send reminders, confirmations and service updates by email, SMS or phone.
• Keep safety and incident records and meet insurance obligations.
• Verify and list instructors, and show reviews and ratings.
• Improve the site, search results, learning resources and customer service.
• Send news, offers and tips if you opt in. Every message includes an unsubscribe option, and you can opt out at any time by contacting us, in line with the Spam Act 2003 (Cth).

We do not sell or rent your personal information. We will not use it for a different purpose unless you consent, it is related to the original purpose and you would reasonably expect it, or the law requires it.

4. Who We Share Information With

We share information only as needed to deliver your lessons and run the site:

• Your chosen instructor: your name, contact details, pick-up location, licence status and relevant safety or medical notes, so they can teach you.
• VicRoads: when we assist with licence testing or verify permit status.
• Payment providers: secure payment gateways process your payments. We do not store full card numbers on our own servers.
• Service providers: website hosting, booking and scheduling software, email and SMS tools, and analytics providers, under confidentiality and security obligations.
• Emergency services: in an accident or medical emergency during a lesson.
• Legal and regulatory authorities: where required by law, or to protect the safety and rights of students and instructors.

Overseas disclosure. Some providers, such as cloud hosting, email and analytics services, may store data outside Australia. Where this happens we take reasonable steps to make sure the provider handles your information consistently with the Australian Privacy Principles.

Business changes. If Vic Route is sold or restructured, your information may transfer to the new owner under this policy.

5. Cookies, Analytics and Learners Under 18

Cookies and analytics. Our site uses cookies and similar tools to keep you signed in, remember your search (suburb, postcode and transmission), measure traffic and improve performance. You can block or delete cookies in your browser settings, though parts of the site, such as Student Login and booking, may then not work properly. Links to other sites, such as VicRoads, are covered by those sites’ own policies.

Learners under 18. Many learner drivers are under 18. If you are under 18, we ask that a parent or guardian make or approve the booking and provide consent for us to collect and use your information. We collect only what we need to teach and keep the learner safe.

6. Security, Your Rights and Contact

Security and retention. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Digital records are held on secure, access-controlled servers with SSL encryption, and physical records are kept in locked, restricted locations. We keep information only as long as needed for lessons, legal, tax and insurance purposes, then securely destroy or de-identify it. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as the law requires.

Access and correction. You can ask to see the personal information we hold about you, or to correct anything inaccurate, out of date or incomplete. You can also ask us to delete your information, and we will do so unless we must keep it by law. We aim to respond within 30 days.

Complaints. If you have a privacy concern, contact us first and we will investigate and reply in writing. If you are not satisfied, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy. We may update this policy when our services or legal obligations change. The latest version is always on our website, with the date of the last update.

Contact us.
VicRoute Driving School
Email: vicroutedrivingschool@gmail.com
Location: Melton, Victoria, Australia

Last updated: 27/10/2026